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  • Head Unit Android Mercedes ML GL 2012-2015 (W166) 9″ Stereo
  • Head Unit Android Mercedes ML GL 2012-2015 (W166) 9″ Stereo
  • Head Unit Android Mercedes ML GL 2012-2015 (W166) 9″ Stereo
  • Head Unit Android Mercedes ML GL 2012-2015 (W166) 9″ Stereo

Unit Utama Android Mercedes GLK X204 Tahun 2009–2015 untuk NTG4.0/4.5

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Persyaratan kelayakan, periode pelaporan, dan tindakan yang dapat diambil bergantung pada kebijakan iKAGOO yang berlaku serta hasil peninjauan kasus.

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Mercedes GLK X204 NTG4.0 / NTG4.5 Upgrade

Unit Utama Android Mercedes GLK X204 Tahun 2009–2015 untuk NTG4.0/4.5

This upgrade modernizes the GLK center display without turning the dashboard into a generic tablet installation. You get wireless CarPlay, Android Auto, Android navigation, Bluetooth, DSP audio and a vehicle-specific wiring route prepared around your factory NTG system.

CarPlay Nirkabel Android Auto NTG4.0 / NTG4.5 Matching Kabel Penghubung Khusus Kendaraan
Mercedes GLK X204 Android Head Unit installed on NTG4.5 dashboard

Factory-Screen Cabin, Modern Touch Experience

Your GLK keeps its familiar Mercedes dashboard architecture while the old center display is upgraded into a cleaner Android interface. This gives you easier navigation, music, calls and phone projection without making the cabin look unfinished. iKAGOO checks the factory NTG system before shipment so the screen and wiring route match the vehicle version.

Mercedes GLK X204 Android screen before and after NTG4.0 upgrade

NTG4.5 GLK Dashboard Fitment

For facelift GLK cabins, the screen sits above the central air vents and gives the interior a newer OEM-style appearance. Wireless CarPlay and Android Auto improve daily navigation and music use, while the original control route remains important for factory-system access. This is why the NTG version must be confirmed before packing.

Mercedes GLK X204 Android Head Unit for NTG4.5 CarPlay screen upgrade

Confirm NTG4.0, NTG4.5 or NTG5.0 Before Ordering

The Mercedes GLK X204 can appear similar from the outside, but the original radio buttons, screen style and LVDS connector route can differ. iKAGOO prepares the correct version according to your model year, dashboard photo, factory radio photo and connector route. This lowers the risk of receiving a screen that looks right but uses the wrong interface.

Mercedes GLK X204 NTG4.0 and NTG4.5 system confirmation guide

Wireless CarPlay and Android Auto for Daily Driving

Phone projection is the reason many GLK owners choose this upgrade. You can use familiar maps, calls, messages and music apps from the new screen instead of relying only on the older factory interface. For families, this makes longer trips easier because navigation and entertainment become more visible and more convenient.

Mercedes GLK X204 CarPlay screen with Android Auto interface
Jawaban Cepat

What This Mercedes GLK X204 Android Head Unit Does

This Mercedes GLK X204 Android Head Unit is a vehicle-specific center display upgrade for GLK X204 vehicles using NTG4.0 or NTG4.5 factory systems. It upgrades the original screen experience with wireless CarPlay, Android Auto, Android navigation, Bluetooth, Wi-Fi, 4G support where configured and DSP audio options. Original steering-wheel controls, factory camera route, parking information and factory audio behavior are prepared through the matched harness and CANBUS route after correct installation. Before shipment, iKAGOO checks your year, dashboard layout, factory radio system, LHD/RHD position and connector photos. This helps prepare the correct screen, wiring harness and vehicle interface instead of asking you to guess only from product photos.

First Buyer Concerns

Five Questions You Should Solve Before Buying

GLK X204 upgrades fail most often when the buyer chooses by model name alone. iKAGOO uses vehicle photos, factory-system details and connector information to prepare the correct version.

Will it fit my exact GLK year?

It is prepared for GLK X204 vehicles using NTG4.0 or NTG4.5 systems. Model year alone is not enough, so iKAGOO checks the dashboard and factory system before shipment.

Will original controls continue to work?

Supported steering-wheel controls and original control routes continue to work after correct wiring and CANBUS configuration. Special factory audio or previous aftermarket changes must be checked first.

Is this a complete upgrade or only a CarPlay box?

This is a full Android head unit upgrade with screen, Android interface, CarPlay, Android Auto, navigation, Bluetooth, Wi-Fi, DSP options and vehicle-specific connection parts.

Do I need to cut factory wiring?

No intentional cutting of supported factory wiring is required for normal installation. Stop the installation if a connector does not match or the car has previous wiring modifications.

What Changes After Installation

What This Upgrade Changes in Your Vehicle

The upgrade is not only a bigger screen. It changes how you use navigation, calls, music, reverse-view assistance and Android apps in the GLK cabin.

Modern Navigation and Phone Use

Wireless CarPlay and Android Auto let you use familiar map and media apps on a wider dashboard screen. This makes daily commuting and long trips easier because your phone functions are no longer trapped on a small phone display.

Cleaner Factory-Style Cabin

The screen sits in the original center display area and keeps the GLK dashboard looking intentional. It gives the older X204 cabin a more modern visual center without changing the vehicle into a universal aftermarket layout.

DSP Audio Control

DSP-equipped configurations give you more audio adjustment than the original display experience. This is useful if you want clearer vocals, stronger bass and a better daily music experience while keeping the Mercedes cabin layout.

Version-Matched Wiring

The matched wiring harness, LVDS route and CANBUS interface matter more than screen size alone. iKAGOO checks the factory system so your order is prepared around the vehicle, not only around a product title.

Fungsi Pabrik Tetap Dipertahankan

Fungsi Asli Kendaraan Didukung

Supported factory functions are retained after correct installation, wiring and configuration. Special audio systems, non-standard cameras, previous modifications or uncommon regional configurations may require additional instructions.

Tombol-tombol di Setir

Original steering-wheel control behavior is supported through the vehicle interface after correct connection. This keeps common daily controls familiar while the screen becomes more modern.

Factory Camera Route

The factory reverse-view route is retained where the vehicle system and wiring match the prepared version. The installer should test reverse display before the trim is fully reassembled.

Parking and Vehicle Signals

Supported parking signals and vehicle interface data continue to work through the CANBUS route after correct configuration. This is why system matching is checked before shipment.

Factory Audio Route

The audio path depends on the original NTG system, AUX or AMI route and selected configuration. iKAGOO may ask for interior photos to confirm the correct audio connection path.

Original NTG Access

The upgrade is designed to work alongside the factory Mercedes system route. This allows the cabin to gain Android functions while still preserving access to supported original vehicle functions.

Kabel Penghubung Khusus Kendaraan

The included harness and interface parts are prepared according to the vehicle version. Do not force plugs, repin connectors or cut wires if anything looks different from the installation route.

Product Media

More Product Views, Interfaces and Accessory Details

Each view below supports a real buying decision: screen fitment, feature value, accessory preparation, reverse-view use and configuration matching.

Before and After Cabin Change

The factory screen area becomes the main control point for maps, music, phone projection and vehicle interface switching. This gives the GLK interior a more current appearance while preserving the original center-stack design.

Mercedes GLK Android Head Unit before and after dashboard upgrade

Installed Screen in Real Cabin

A real installed view helps you judge whether the screen position matches the GLK dashboard style. The benefit is a cleaner viewing angle for navigation and media without replacing the whole dashboard architecture.

Mercedes GLK X204 Android Head Unit installed in center dashboard

Screen and Basic Accessories

The package route includes the main screen and vehicle connection accessories prepared for the selected version. These parts matter because the wrong harness can cause audio, camera or factory-system switching problems.

Mercedes GLK Android Head Unit screen wiring antenna and accessories

Factory-Style Interface Direction

The interface design keeps a Mercedes-like visual direction while adding Android functions. This makes the upgrade easier to live with because common icons, media and navigation remain simple to find.

Mercedes GLK X204 Android interface menus CarPlay music navigation

OEM-Look Screen Theme

A factory-style screen theme helps the upgrade feel more integrated in the Mercedes cabin. The main value is not only a larger display, but a more modern control point that still looks suitable for the vehicle.

Mercedes GLK X204 Android screen OEM style interface

Mobile Internet and Phone Projection

Mobile connection support lets you use online maps, streaming apps and phone-based services more conveniently. This is useful for drivers who want the GLK to feel current without replacing the car.

Mercedes GLK X204 Android Head Unit mobile internet and CarPlay use

Android Platform for Apps

The Android interface gives access to app-based navigation, media and connected features. iKAGOO still treats the factory vehicle system as the fitment priority, because software value depends on correct hardware matching first.

Mercedes GLK X204 Android 13 head unit platform

Bluetooth for Calls and Music

Bluetooth improves hands-free calling and music playback convenience. For best results, microphone position, phone pairing and audio route should be tested before the installer closes the dashboard trim.

Mercedes GLK Android Head Unit Bluetooth connection feature

4G and Online Navigation

4G support gives the head unit a stronger route for online navigation and app use when the selected configuration supports it. A SIM card and local network availability may depend on region and carrier.

Mercedes GLK X204 Android screen 4G online navigation support

Voice Control Convenience

Voice control can reduce how often you touch the screen while driving. It is most useful for navigation, music and calling tasks, but setup depends on phone connection, app support and microphone quality.

Mercedes GLK Android Head Unit voice control interface

12.3-Inch High-Resolution Option

The 12.3-inch option gives the GLK a wider viewing area for maps, media and split-screen use. Choose the screen size according to your dashboard version and the product option available at checkout.

Mercedes GLK X204 12.3 inch Android Head Unit screen option

Non-Destructive Upgrade Route

The normal installation route is designed around the factory vehicle connection instead of cutting supported wiring. This keeps the upgrade cleaner, more reversible and easier to diagnose if a setting or cable issue appears.

Mercedes GLK X204 Android Head Unit non destructive installation route

DSP Audio Improvement

DSP-equipped configurations let you adjust the sound more deeply than a basic replacement screen. The benefit is better daily listening for music, podcasts and family trips when the audio route is set correctly.

Mercedes GLK Android Head Unit DSP audio feature

Audio Scene Adjustment

Equalizer and scene settings help match the sound to your preferred cabin experience. Installers should confirm audio output, AUX or AMI route and speaker behavior before final reassembly.

Mercedes GLK X204 Android Head Unit DSP equalizer setting

IPS Display Clarity

A clearer IPS screen makes maps, reverse-view images and app interfaces easier to read. This matters in older cabins where the factory display can feel small, dim or limited compared with modern phone interfaces.

Mercedes GLK Android screen IPS display clarity

Camera and Parking Expansion

Camera support can improve parking awareness when the vehicle and selected configuration support the correct input route. Always test reverse trigger, image format and parking signal behavior before closing the trim.

Mercedes GLK X204 Android Head Unit camera and parking support

HD Reverse Video Use

A clearer reverse image helps with daily parking and low-speed maneuvering. For factory camera retention or added camera use, wiring and video format must match the prepared configuration.

Mercedes GLK Android Head Unit reverse camera display

Split-Screen Daily Use

Split-screen use lets you keep navigation visible while using media or another app. This is a practical benefit for drivers who use the GLK for commuting, school runs or longer highway trips.

Mercedes GLK X204 Android screen split screen navigation and video

Optional Driving Assistance Inputs

Some configurations can work with additional camera or assistance inputs when the hardware route supports it. iKAGOO does not treat every add-on as universal, so extra accessories should be confirmed before ordering.

Mercedes GLK Android Head Unit driving assistance input display

Model Fitment Examples Across Mercedes Cabins

Fitment examples help buyers understand why dashboard shape and factory system matter. For this product, your GLK X204 order must still be matched by its own model year, NTG system and connector route.

Mercedes Android screen model fitment examples for vehicle matching

GLK and Related Dashboard Examples

These comparison views show why one product title can hide several dashboard routes. iKAGOO checks your GLK interior before shipment to reduce the chance of receiving the wrong screen or wiring set.

Mercedes GLK X204 Android screen dashboard fitment examples

Different Mercedes Interior Routes

Mercedes models may share similar screen ideas but use different dashboard structures. This is why iKAGOO prepares the GLK X204 version according to your vehicle, not by applying a universal Mercedes screen route.

Mercedes Android screen dashboard route examples

Large-Screen Layout Examples

Large-screen examples show the visual direction of the upgrade, but correct fitment still depends on your GLK X204 dashboard and NTG version. Choose the screen size available for your vehicle version at checkout.

Mercedes large Android screen fitment examples for dashboard comparison

Size, Ports and Accessory List

Screen size, LVDS route, GPS antenna, Wi-Fi antenna, AUX cable and other accessories are not decorative details. They determine how the screen connects, how sound is routed and how the vehicle system communicates after installation.

Mercedes GLK Android Head Unit product size ports and accessory list
Specifications and Configuration

Choose the Correct Configuration for Your GLK X204

Do not choose only by price. Memory, screen size and factory system selection affect performance, fitment and installation support.

Platform Kendaraan

Mercedes-Benz GLK-Class X204. Best handled by model year, dashboard photo and factory NTG system confirmation rather than badge name alone.

Factory System

NTG4.0 and NTG4.5 options are shown on the product page. The selected system affects LVDS connection route and software setup.

Screen Options

10.25-inch and 12.3-inch options are available. The larger option improves map visibility and split-screen use, but must match your dashboard route.

Opsi Memori

2+32GB, 4+64GB, 6+128GB and 8+128GB options are listed. Higher memory is better for smoother app use, multitasking and long-term daily ownership.

Konektivitas

Wireless CarPlay, Android Auto, Wi-Fi, Bluetooth and 4G support are available according to selected configuration and regional network conditions.

Audio and DSP

DSP-equipped configurations improve audio adjustment. Factory audio route, AUX or AMI behavior and special amplifier systems should be confirmed before shipment.

Mengapa Pembaruan Ini Layak Dibeli

Why Buy This Instead of Keeping the Old Factory Screen?

The old GLK display can still work, but it does not give the same daily convenience as a modern Android head unit with phone projection and better app support.

Keep the Old Factory Screen

This costs nothing immediately, but you keep the older display size, older interface and limited phone integration. It may be acceptable if you rarely use navigation or streaming apps.

Install a CarPlay-Only Module

A CarPlay-only module may add phone projection, but it does not offer the same Android app ecosystem, screen upgrade, DSP options or full visual cabin change.

Buy the Cheapest Generic Unit

Low-price units can look similar online, but the risk is wrong system selection, weak support, unclear harness quality and poor after-sales handling after international shipping.

Repair the Original Unit

Repair may restore the old function, but it does not modernize navigation, CarPlay, Android Auto, Bluetooth, app use or screen experience.

Used OEM Parts

Used OEM parts may keep the factory look, but they often do not solve modern phone integration needs and can bring unknown age, region or coding issues.

Bagaimana iKAGOO Mempersiapkan Pesanan Anda

Vehicle Information Needed Before Shipment

Send your model year, GLK trim, LHD/RHD dashboard photo, original screen photo, radio button panel photo, factory system version, connector photos if available, camera information, amplifier information and any previous aftermarket modification details. iKAGOO uses this information to prepare the correct screen, harness, CANBUS route and configuration path for your order.

Model Year Foto Dashboard Factory Radio Photo Connector Route Camera / Audio Details
After You Order

Apa yang Terjadi Setelah Anda Memesan?

iKAGOO does not stop support after payment. The order process is designed to reduce wrong-version risk before dispatch and provide practical help during installation.

1

Secure Checkout and Order Record

Your order number becomes the support reference for vehicle review, shipment tracking, installation help and warranty communication.

2

Tinjauan Informasi Kendaraan

iKAGOO reviews or reconfirms model year, dashboard layout, NTG system, LHD/RHD position, camera, amplifier and existing modification details when needed.

3

Correct Version Preparation

The screen, harness, CANBUS interface, LVDS route and accessories are prepared according to the confirmed vehicle route to reduce wrong-version risk.

4

Actual Product Photo When Requested

If requested before packing, you can ask for actual product, visible accessories or related prepared-part photos before dispatch.

5

Packing and Dispatch

After confirmation, the order is packed and dispatched. Timing may vary because vehicle-specific preparation and configuration checks come before shipment.

6

Tracking and Shipping Follow-Up

Tracking is added after dispatch. International and local carrier updates may appear at different times, especially during customs or handover stages.

7

Dukungan Pemasangan dan Konfigurasi

If installation questions appear, iKAGOO may ask for photos, videos, wiring views, software version and clear fault behavior before giving the next step.

8

Engineer Escalation When Needed

If the issue is not a simple setting matter, useful evidence can be organized for technical review instead of relying only on guesswork.

9

Software, Settings or Firmware Help

When confirmed and applicable, instructions or electronic files may be provided by email after the product version and issue route are checked.

10

Cable or Accessory Issue Handling

If a confirmed cable, harness or accessory problem exists, iKAGOO will guide the next step and may arrange the approved replacement route.

11

Confirmed Hardware Incompatibility

If correct vehicle information was supplied and no reasonable technical solution remains after checks, iKAGOO will provide a clear handling path according to policy.

12

Support After It Works

After successful installation, you can still contact iKAGOO for maintenance direction, applicable update routes, activation questions or future troubleshooting.

iKAGOO Product Evaluation

Three Checks Before You Buy

These iKAGOO standards help you understand upgrade value, original-function retention and the right installation path before ordering.

iKAGOO Standard

Kebutuhan untuk Memperbarui

92/100 Alasan Kuat untuk Melakukan Upgrade

This score explains why the upgrade makes sense for daily use, not only whether the product looks modern.

  • Wireless CarPlay and Android Auto solve the GLK’s older phone-integration limitation.
  • The larger screen improves navigation, music and reverse-view visibility.
  • DSP-equipped configurations add stronger audio adjustment value.
  • Version matching reduces the risk of ordering the wrong NTG route.
Baca Standar Kebutuhan Pembaruan iKAGOO
iKAGOO Standard

Kompatibilitas dengan Kendaraan Asli

90/100 Near-OEM Retention Route

A score of 90/100 does not mean that 10% of factory functions are lost. It reflects the upgrade route, function retention path and vehicle-specific matching level.

  • Factory Function Continuity: original system route and camera behavior are prepared through matching.
  • Original Control Continuity: steering-wheel controls and supported original controls remain central to the setup.
  • Vehicle Data and Warning Integration: CANBUS matching supports the vehicle interface route.
  • Physical Architecture Match: GLK dashboard fitment depends on NTG version and screen size choice.
Baca Standar Kompatibilitas Kendaraan Asli iKAGOO
iKAGOO Standard

Installation Ease Level

Tingkat 3 Proyek DIY Tingkat Lanjut

This level suits experienced DIY installers or an automotive electronics installer because trim removal, LVDS routing, CANBUS setup and function testing must be handled carefully.

  • No intentional cutting of supported factory wiring for normal installation.
  • Requires careful screen removal, cable routing and interface connection.
  • CANBUS, audio route, reverse camera and steering-wheel controls must be tested.
  • Stop installation if connectors do not match or previous wiring modifications are found.
Read the iKAGOO Installation Ease Level Standard
Installation and Function Testing

Install Carefully, Then Test Before Reassembly

The most expensive mistake is forcing the installation before confirming every function. Test the vehicle before the dashboard is closed.

Sebelum Pemasangan

Power down the vehicle safely, protect the trim, compare the received harness with the factory connectors and confirm the selected NTG system.

During Installation

Connect the screen, LVDS route, CANBUS interface, GPS antenna, USB route, microphone and audio route according to the prepared configuration.

Before Closing Trim

Test CarPlay, Android Auto, sound, steering-wheel controls, reverse camera, parking signal, original system access, Wi-Fi, Bluetooth and touch response.

Stop Conditions

Stop Installation and Contact iKAGOO If These Happen

  • The connector does not match the prepared harness.
  • The car has previous aftermarket wiring or cut wires.
  • The original screen, camera or audio route behaves differently from the expected NTG version.
  • The installer needs to force plugs, repin wires or bypass the vehicle interface.
  • The screen powers on but audio, camera, touch or original-system access does not behave normally.
Pengiriman, Garansi, dan Dukungan

What iKAGOO Supports After Purchase

Vehicle-specific electronics need more than a tracking number. iKAGOO supports the order from fitment review through shipment, installation questions and eligible warranty handling.

Processing and Tracking

Orders normally require preparation before dispatch. Tracking updates may take time during international handover, customs or local carrier transfer.

12-Month Garansi Perangkat Keras

Eligible hardware manufacturing defects are covered under the applicable iKAGOO warranty policy. Damage from incorrect wiring, misuse or unauthorized modification is not treated as normal warranty failure.

Dukungan Pemasangan

Support may include wiring checks, CANBUS settings, camera behavior, audio route, steering-wheel controls, system settings and software-version questions.

Pertanyaan yang Sering Diajukan

Mercedes GLK X204 Android Head Unit FAQ

These answers focus on the real concerns GLK owners usually have before buying a screen upgrade.

Will this Mercedes GLK X204 Android Head Unit fit my exact model year?

It depends. It is prepared for GLK X204 vehicles using NTG4.0 or NTG4.5 systems, but iKAGOO still checks your model year, dashboard photo and factory radio system before shipment.

Apakah mendukung CarPlay nirkabel dan Android Auto?

Yes. The product page lists wireless CarPlay and Android Auto support, giving you a modern phone-projection route for maps, calls, music and compatible apps.

Apakah tombol-tombol di setir masih berfungsi?

Yes, supported steering-wheel controls are retained after correct wiring and CANBUS configuration. Test volume, track and call-control behavior before final trim reassembly.

Will my factory camera or parking sensors continue to work?

Yes, where the factory system, camera route and prepared wiring match correctly. Special camera systems or previous modifications should be shown to iKAGOO before shipment.

Do I need to cut factory wiring?

No. Normal installation uses the matched harness and does not require intentional cutting of supported factory wiring. Stop and contact iKAGOO if a connector does not match.

Is it suitable for DIY installation?

It depends. This is Installation Ease Level 3 — Advanced DIY, so it suits experienced DIY installers or automotive electronics installers who can handle trim removal, LVDS routing, CANBUS setup and function testing.

Apa saja yang harus saya kirimkan sebelum pengiriman?

Send your model year, dashboard photo, original screen photo, radio button panel photo, LHD/RHD position, factory system information and connector photos if available.

What if my GLK has a special factory audio system?

It depends. Special amplifier, AUX, AMI or previous audio modifications may require extra confirmation so iKAGOO can prepare the correct audio route and support instructions.

Can I ask for actual product photos before packing?

Yes. If you ask before packing, iKAGOO can provide visible product or accessory photos when practical so you can see the prepared parts before shipment.

What if tracking does not update clearly?

It depends. International parcels can have separate international and local tracking stages. Contact iKAGOO with your order number so the logistics status can be checked.

What if my installer finds a cable or setting issue?

Contact iKAGOO before forcing plugs or changing wiring. Send clear photos or video of the cable, connector, screen behavior and settings page so the next step can be based on evidence.

Why buy from iKAGOO instead of a cheaper generic unit?

Because the screen is only one part of the purchase. The real risk is wrong NTG selection, wrong harness, unclear camera or audio route and poor support after international delivery.

Related iKAGOO Guides

Read Before Ordering a Vehicle-Specific Upgrade

These pages explain how iKAGOO evaluates upgrade value, original-function retention, installation path, buyer protection and support boundaries.

Final Buying Advice

Order the GLK X204 Upgrade Only After Version Confirmation

If your vehicle is a Mercedes GLK X204 with NTG4.0 or NTG4.5, this Android head unit is a strong upgrade route for a more modern center display, wireless phone projection, navigation, DSP audio options and cleaner daily usability. Before shipment, send your vehicle details so iKAGOO can prepare the correct version and reduce wrong-fitment risk.

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Ulasan 1 untuk Mercedes GLK X204 Android Head Unit 2009-2015 for NTG4.0/4.5

  1. Jackson Reed -

    Peringkat total
    Nilai untuk uang

    Installed this on my 2013 GLK350 and it completely changed the interior. The Android Head Unit fits perfectly — looks OEM and keeps all factory functions. Wireless CarPlay connects fast and the DSP sound is so much better than the old NTG system.

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Pengiriman, garansi, pengembalian barang, dan layanan pelanggan iKAGOO
Layanan Pelanggan iKAGOO

Pengiriman, Garansi, dan Pengembalian Barang

Informasi yang jelas mengenai pemrosesan pesanan, pengiriman internasional, produk khusus kendaraan, layanan garansi, pengembalian barang, dan kiriman yang rusak.

Pemrosesan pesanan Biasanya 1–3 hari kerja sebelum pengiriman.
Pengiriman internasional Biasanya 5–20 hari kerja setelah pengiriman, tergantung pada tujuan.
Garansi perangkat keras Garansi terbatas selama 12 bulan untuk cacat produksi yang memenuhi syarat.
Dukungan khusus untuk kendaraan Tersedia layanan bantuan terkait kompatibilitas, pemasangan kabel, dan konfigurasi.

Pertanyaan yang Sering Diajukan

Jawaban-jawaban ini memberikan ringkasan praktis. Halaman kebijakan lengkap yang tertaut di bawah ini berlaku untuk semua pesanan.

01

Dari mana pesanan dikirim, dan berapa lama waktu pengirimannya?

Sebagian besar pesanan iKAGOO dikirim dari pusat pemenuhan pesanan kami di Tiongkok setelah konfigurasi produk dan informasi kendaraan telah diverifikasi. Proses pemenuhan pesanan biasanya memakan waktu sekitar 1-3 hari kerja.

Perkiraan waktu pengiriman setelah barang dikirim adalah:

  • Amerika Serikat dan Kanada: sekitar 5–9 hari kerja
  • Uni Eropa: sekitar 7–15 hari kerja
  • Inggris Raya dan Australia: sekitar 7–10 hari kerja
  • Wilayah lain yang didukung: sekitar 7–20 hari kerja

Perkiraan waktu pengiriman dapat dipengaruhi oleh proses bea cukai, hari libur lokal, pengiriman ke daerah terpencil, kondisi cuaca, atau keterlambatan dari pihak kurir.

02

Apakah saya harus membayar pajak impor, PPN, atau biaya bea cukai?

Pengiriman internasional standar biasanya tidak mencakup PPN negara tujuan, bea masuk, biaya jasa perantara, atau biaya kepabeanan.

Untuk tujuan di Uni Eropa yang memenuhi syarat, sebuah opsi Layanan pengiriman DDP mungkin tersedia. Biaya-biaya terkait impor hanya akan dimasukkan jika opsi DDP dipilih saat proses pembayaran atau dikonfirmasi oleh iKAGOO secara tertulis sebelum pengiriman.

Apabila opsi DDP tidak dipilih, penerima bertanggung jawab atas segala biaya yang dikenakan oleh bea cukai setempat atau perusahaan pengiriman.

03

Apakah saya bisa memesan pengiriman ekspres?

Layanan pengiriman ekspres atau cepat mungkin tersedia untuk produk dan tujuan tertentu. Ketersediaan layanan, perusahaan pengiriman, dan biaya tambahan akan dikonfirmasi sebelum pengiriman.

Tergantung pada tujuan dan jenis produk, iKAGOO mungkin menggunakan jasa pengiriman seperti DHL, FedEx, UPS, EMS, 4PX, atau penyedia jasa logistik lain yang menyediakan layanan pelacakan.

04

Bagaimana cara melacak kiriman saya?

Setelah pesanan dikirim, nomor pelacakan atau tautan pelacakan biasanya akan dikirimkan ke alamat email yang digunakan untuk pesanan tersebut.

Pembaruan pelacakan mungkin memerlukan waktu beberapa hari kerja untuk muncul saat sebuah paket dipindahkan dari satu operator pengiriman internasional ke operator pengiriman lokal.

05

Bagaimana kebijakan pengembalian dan pengembalian dana iKAGOO?

Kelayakan pengembalian bergantung pada alasan pengembalian, kondisi produk, status pemasangan, bukti yang disertakan, serta apakah pengembalian tersebut telah disetujui oleh iKAGOO.

Untuk pengembalian barang yang tidak cacat, produk tersebut biasanya harus dalam kondisi belum pernah digunakan, belum dipasang, lengkap, dan layak untuk dijual kembali. Pelanggan umumnya bertanggung jawab atas biaya pengiriman pengembalian yang telah disetujui.

Biaya pengiriman awal, biaya DDP, PPN, bea masuk, dan biaya logistik lainnya umumnya tidak dapat dikembalikan, kecuali jika diwajibkan oleh undang-undang yang berlaku atau dikonfirmasi sebaliknya oleh iKAGOO.

Jangan mengembalikan produk sebelum menerima alamat pengembalian yang telah disetujui dan petunjuk pengembalian dari iKAGOO.

06

Apa yang terjadi jika iKAGOO telah mengonfirmasi kompatibilitasnya, tetapi produk tersebut tidak dapat diinstal?

Perlindungan tambahan mungkin berlaku jika iKAGOO telah memastikan kompatibilitasnya sebelum pembelian, pelanggan memberikan informasi kendaraan yang akurat, dan pelanggan bersedia mengikuti langkah-langkah pemasangan serta diagnostik yang wajar.

Jika iKAGOO memastikan bahwa tidak ada solusi teknis yang wajar yang tersedia, dan masalah tersebut dilaporkan dalam waktu 7 hari kalender setelah pengiriman, , pelanggan mungkin berhak mendapatkan pengembalian dana sebesar harga produk tanpa diwajibkan mengembalikan produk tersebut.

Biaya pengiriman awal, DDP, PPN, bea masuk, dan biaya pihak ketiga lainnya tidak termasuk dalam pengembalian dana harga produk ini.

07

Garansi apa saja yang ditawarkan oleh iKAGOO?

Produk iKAGOO yang memenuhi syarat antara lain: Garansi perangkat keras terbatas selama 12 bulan mencakup cacat produksi yang telah diverifikasi serta kerusakan perangkat keras yang memenuhi syarat dalam kondisi penggunaan normal.

Tergantung pada masalahnya, solusinya dapat berupa diagnosis jarak jauh, bantuan konfigurasi, suku cadang pengganti, perbaikan, penggantian produk, pengembalian dana sebagian, atau pengembalian dana penuh.

Garansi ini biasanya tidak mencakup kerusakan yang disebabkan oleh pemasangan kabel yang salah, modifikasi tanpa izin, kerusakan akibat kecelakaan, masuknya air, benturan, penyalahgunaan, tegangan yang tidak sesuai, kesalahan pemasangan, atau peralatan pihak ketiga yang tidak kompatibel.

08

Apakah membuka kemasan produk secara otomatis membatalkan garansi?

Pemeriksaan atau pengujian oleh pihak ketiga tidak secara otomatis membatalkan seluruh garansi. Namun, kerusakan yang disebabkan oleh perbaikan yang tidak sah, penggantian komponen, modifikasi yang tidak tepat, sirkuit yang putus, atau perakitan ulang yang tidak benar tidak tercakup dalam garansi.

Hubungi iKAGOO sebelum membongkar atau memperbaiki produk agar prosedur diagnostik yang tepat dapat diberikan.

09

Bagaimana jika pesanan saya tiba dalam kondisi rusak atau ada bagian yang hilang?

Hubungi iKAGOO dalam waktu 7 hari kalender setelah pengiriman dan simpan kemasan asli, label pengiriman, aksesori, serta produknya.

Mohon berikan foto atau video yang jelas yang memperlihatkan:

  • Kotak pengiriman eksternal dan label pengiriman
  • Adanya kerusakan pada kemasan yang terlihat
  • Produk dan area yang terkena dampak
  • Semua aksesori dan kabel yang diterima

Setelah dilakukan verifikasi, iKAGOO dapat mengatur pengiriman suku cadang yang hilang, penggantian, perbaikan, pengembalian dana, atau solusi lain yang wajar sesuai dengan kasus yang bersangkutan.

10

Apa yang harus saya lakukan jika saya memesan produk yang salah?

Hubungi iKAGOO sebelum memasang atau menggunakan produk ini. Permohonan penukaran atau pengembalian barang mungkin dapat disetujui asalkan produk tersebut belum pernah digunakan, belum dipasang, masih lengkap, dan layak untuk dijual kembali.

Pelanggan biasanya bertanggung jawab atas biaya pengiriman dan selisih harga apa pun jika produk, model kendaraan, tahun produksi, atau konfigurasi pabrik yang dipilih salah.

Label pengembalian prabayar gratis tidak diberikan secara otomatis.

11

Apakah saya bisa mengubah atau membatalkan pesanan saya setelah melakukan pembayaran?

Segera hubungi iKAGOO, sebaiknya dalam waktu 12 jam setelah melakukan pemesanan, saat mengajukan permintaan terkait alamat, konfigurasi kendaraan, atau perubahan produk.

Perubahan atau pembatalan tidak berlaku sampai dikonfirmasi oleh iKAGOO. Produk khusus kendaraan mungkin akan memasuki tahap pengadaan, pemrograman, pengujian, konfigurasi, atau persiapan khusus segera setelah pembayaran dilakukan.

Setelah proses persiapan atau pengiriman dimulai, pembatalan mungkin tidak dapat dilakukan, atau biaya wajar yang telah dikeluarkan mungkin akan dipotong.

12

Apa saja yang termasuk dalam paket?

Isi kemasan bervariasi tergantung pada produk, model kendaraan, sistem pabrik, dan konfigurasi yang dipilih.

Tergantung pada produknya, kemasan mungkin berisi perangkat utama, kabel-kabel khusus kendaraan, antarmuka CANBUS, adaptor, kabel USB, antena, mikrofon, perangkat pemasangan, dan aksesori pemasangan lainnya.

Silakan lihat halaman produk yang bersangkutan, foto kemasan, dan konfirmasi pesanan untuk mengetahui komponen-komponen yang termasuk secara tepat.

13

Bagaimana cara menghubungi layanan dukungan iKAGOO?

Anda dapat menghubungi iKAGOO melalui formulir kontak, email, WhatsApp, atau saluran dukungan situs web yang tersedia. Waktu respons biasanya dalam waktu 24 jam kerja.

Agar layanan dukungan teknis lebih cepat, cantumkan nomor pesanan, model dan tahun kendaraan, foto sistem pabrik, foto produk, serta video yang jelas yang memperlihatkan masalahnya.

Kunjungi: Kontak dan Dukungan iKAGOO

14

Apakah pembayaran aman, dan apakah tersedia opsi cicilan?

Pembayaran diproses melalui metode pembayaran aman yang ditampilkan saat proses checkout. Pilihan kartu, dompet digital, dan cicilan yang tersedia dapat bervariasi tergantung pada negara, mata uang, penyedia layanan pembayaran, dan kelayakan pelanggan.

Setiap layanan cicilan, termasuk opsi yang ditawarkan oleh PayPal atau penyedia layanan lainnya, tergantung pada ketersediaan di wilayah tertentu dan ketentuan persetujuan dari penyedia layanan tersebut.

Baca Kebijakan iKAGOO Selengkapnya

Harap baca halaman kebijakan selengkapnya sebelum memesan, terutama terkait produk khusus kendaraan, ketentuan pajak internasional, dan pengembalian barang yang berkaitan dengan pemasangan.

FAQ ini merupakan panduan sederhana bagi pelanggan. Halaman kebijakan lengkap yang telah dipublikasikan, konfirmasi pesanan, dan undang-undang perlindungan konsumen yang berlaku akan menjadi acuan utama jika terdapat perbedaan redaksional.

© 2026 Shenzhen Oak Bay Electronics Technology Co, Ltd. Semua hak cipta dilindungi undang-undang.

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